Shipping Information

At New Shiny Sun, every item is made especially for you. Rather than sitting on a shelf waiting to be purchased, your product is created after your order is placed. This helps us reduce unnecessary waste while giving every order the attention it deserves.

Where We Ship

We ship within the United States only.

Order Fulfillment

Because our products are made to order, please allow approximately 2–5 business days for production and fulfillment before your order ships.

Fulfillment time is separate from shipping time.

For example:

Order placed → Product created → Order shipped → Delivered to you

During busy seasons, holidays, or periods of unusually high demand, fulfillment may occasionally take a little longer.

Shipping & Delivery

Once your order has been fulfilled and shipped, delivery time depends on your destination, product availability, and the shipping method available for your order. Printful calculates estimated delivery using fulfillment time + shipping time.

Your available shipping method and shipping cost will be shown at checkout before payment.

Please remember that delivery estimates are estimates rather than guaranteed arrival dates.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with tracking information when tracking is available.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

Multiple Packages

Because New Shiny Sun offers different types of products, items in the same order may occasionally be produced or fulfilled separately.

This means you might receive more than one package, and those packages may arrive on different days.

You will not be charged again simply because an order is shipped in multiple packages.

Address Accuracy

Please carefully review your shipping address before submitting your order.

If you notice an error, contact us as soon as possible. Once an order has entered production or has shipped, we may not be able to change the delivery address.

Delayed or Lost Packages

Carrier delays can occasionally occur because of weather, high shipping volume, holidays, or other circumstances outside our control.

If your tracking information hasn't updated for an unusual amount of time or you believe your package may be lost, please contact us and we'll help investigate the situation.

Damaged, Defective, or Incorrect Orders

We want you to be happy when your New Shiny Sun order arrives.

If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us promptly with:

Your order number
A brief description of the issue
Clear photos showing the problem

We'll review the issue and work with you toward an appropriate solution.

Made-to-Order Products

Because each New Shiny Sun product is created especially after you place your order, please choose your size, color, phone model, and other product options carefully before ordering.

Our full eligibility rules for returns and refunds are explained separately in our Return & Refund Policy.

Questions About Your Order?

If you have questions about shipping or an existing order, we're happy to help.

Contact: care@newshinysun.com

Please include your order number whenever possible so we can assist you faster.