Shipping Information
Do you ship orders to My location?
We ship to the locations listed below:
EUROPE:
Aland Islands, Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia-Herzegovina, Bulgaria, Canary Islands, Croatia, Cyprus, The Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Great Britain / United Kingdom, Greece, Hungary, Iceland, Ireland, Isle Of Man, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, Vatican City
From Our Fulfillment Center :
Spanish facility :
Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain,
Latvian facility:
Lidostas parks, Marupes novads, Latvia LV-2167
North America :
United States , Mexico
From Our Fulfillment Center :
11201 Ed Brown Rd, Charlotte, North Carolina, 28273
North America :
Canada
From Our Fulfillment Center :
3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada
AUSTRALIA & OCEANIA:
Australia, New Zealand
From Our Fulfillment Center :
Apparel Orders
40 Tanimbla Street, Kedron, Queensland 4031, Australia
Non Apparels Orders
338 Albert St, Brunswick VIC 3056, Australia
Asia ;
Japan
From Our Fulfillment Center :
817-3 Komiyaji, Shinwamachi, Amakusa City, Kumamoto Prefecture, 8630101 Japan.
How we ship your orders :
Will I get my order in one shipment?
No, not always. We may split an order into multiple shipments for the following reasons:
Product packaging. Some of our products are individually packaged to protect their shape and provide extra cushion and durability. The products we’ll always ship separately are:
snapback hats, trucker hats, dad hats/baseball caps, and visors
backpacks
jewelry
mugs
stickers
pillows with stuffing
posters
framed posters
canvas
bean bag cases
keychains and pet tags
water bottles
notebooks
Fulfillment location. In our Product Catalog, you’ll see that we fulfill products in multiple locations (e.g., USA, Europe), so if your order consists of products that have different fulfillment locations, we’ll ship the products separately.
Multiple shipment orders will have higher shipping costs than single shipment orders. See the final shipping costs at order checkout
.
What is the estimated delivery time and how is it calculated?
New Shiny Sun’s estimated delivery time (EDT) is our prediction of when an order could be delivered to you. The EDT is the sum of estimated fulfillment and shipping time. Think:
estimated fulfillment + estimated shipping = estimated delivery time
Our fulfillment time average is 2–5 business days for non-apparel products and 2–7 business days for apparel products. When we calculate the estimated fulfillment time, we take into account the current order volume and our capacity.
The estimated shipping time is calculated according to our historical shipping data for deliveries to your area or selling region.
The estimated delivery time is just an estimate, it’s not a guarantee. You can receive the order past the EDT for reasons, like:
Issues with design files
Products being out of stock
Shipping-related delays like failed delivery attempts or service disruptions
We work our hardest to meet our delivery estimates. If you’re ever in a situation where you haven’t received the order and it’s past its estimated delivery time, please allow a few more days. If you still haven’t received your order, get in touch with us at care@newshinysun.com we’ll check your order status, and let you know how to proceed.
What should I do if it’s past the estimated delivery time and I still haven’t received my order?
If your order’s estimated delivery time has passed and you still haven’t received it, here’s what you do:
Wait a day or two. Shipments can get delayed for reasons we can’t predict. We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate - it’s not a guarantee.
If you still haven’t received your order, get in touch with our customer support team. Let us know about your delayed shipment and we’ll check the latest delivery estimates to your location. Reach us by clicking the yellow speech bubble in the bottom right corner or email us at care@newshinysun.com
Transit Time for frequently Shipping Countries:
| COUNTRY | Shipping/ Transit Time |
| Australia | 2 - 5 Business day |
| Austria | 3 - 5 Business day |
| Canada | 2 - 5 Business day |
| Denmark | 2 - 4 Business day |
| France | 2 - 5 Business day |
| Finland | 5 - 7 Business Days |
| Germany | 3 - 6 Business Days |
| Greece | 6 - 8 Business Days |
| Ireland | 6 - 8 Business Days |
| Italy | 5 - 7 Business Days |
| Japan | 4 - 8 Business Days |
| Mexico | 8 - 14 Business Days |
| Netherlands | 2 - 4 Business day |
| New Zealand | 4 - 6 Business day |
| Norway | 5 - 7 Business Days |
| Portugal | 6 - 8 Business Days |
| Spain | 3 - 8 Business Days |
| Sweden | 5 - 7 Business Days |
| United Kingdom (Great Britain) | 2 - 5 Business day |
| United States | 3 - 4 Business Days |