Contact

We’d love to hear from you

Whether you have a question about a product, need help with an order, or simply want to say hello, the New Shiny Sun team is here to help.

Need Help With an Order?

Please email us at:

care@newshinysun.com

If your message is about an existing order, please include:

• Your order number
• The email address used at checkout
• A short description of your question or issue
• Photos, if the issue involves a damaged, defective, or incorrect item

Including these details helps us assist you more quickly.

General Questions

Have a question about sizing, products, shipping, gifts, or anything else?

Send us a message and we’ll be happy to help.

Before reaching out, you may also find a quick answer on our FAQ, Shipping Policy, or Return & Refund Policy pages.

Response Time

We aim to respond to customer messages within 1–2 business days.

During holidays, weekends, or periods of high order volume, responses may take a little longer.

We appreciate your patience and will get back to you as soon as possible.

A Little Note From New Shiny Sun

New Shiny Sun is built around small reminders that encourage hope, growth, confidence, and positive energy.

So whether you’re contacting us with a question, a concern, or a kind word, your message matters to us.

Thank you for being part of New Shiny Sun.