Frequently Asked Questions

What is New Shiny Sun?

New Shiny Sun is a positive lifestyle brand created around uplifting messages, personal growth, confidence, peace, and everyday encouragement.

Our products are designed to bring a little more light into ordinary moments—whether you're wearing the message yourself or sharing it with someone you care about.

Where do you currently ship?

We ship within the United States only.

International shipping is not available at this time.

Are your products made to order?

Yes.

Most New Shiny Sun products are created after you place your order rather than being produced in large quantities ahead of time.

This made-to-order approach helps reduce unnecessary inventory and waste.

How long does it take to prepare my order?

Most orders require approximately 2–5 business days for production and fulfillment before shipping.

Shipping time begins after your order has been fulfilled.

During holidays or periods of unusually high demand, production may occasionally take a little longer.

How long will shipping take?

Delivery time depends on your location, the product ordered, and the available shipping method.

Your estimated shipping cost and available delivery options will be shown during checkout.

Once your order ships, you'll receive a shipping confirmation email with tracking information when available.

Will all the items in my order arrive together?

Not always.

Because different products may be produced at different fulfillment facilities, an order containing multiple items can sometimes arrive in separate packages.

If this happens, don't worry—additional packages may simply arrive on different days.

How can I track my order?

Once your order has shipped, we'll send you a shipping confirmation email containing your tracking information when tracking is available.

Please allow some time for the carrier's tracking system to update after your shipping notification is sent.

Can I change or cancel my order?

If you need to make a change, please contact us as quickly as possible after placing your order.

Because made-to-order products can enter production soon after an order is submitted, we cannot guarantee that changes or cancellations will be possible once fulfillment has started.

Can I return or exchange a product?

Because our products are made to order, we do not normally accept returns or exchanges for:

• Change of mind
• Ordering the wrong size
• Selecting the wrong color
• Choosing the wrong phone model
• Deciding you prefer another product or design

Please review all product details carefully before ordering.

If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us and we'll review the issue.

For complete details, please see our Return & Refund Policy.

What if I ordered the wrong size?

Please review the size guide on the product page before placing your order.

If you receive the size you selected but it doesn't fit the way you expected, we normally cannot exchange it because a new product would need to be made specifically for you.

If you receive a different size from the one you ordered, please contact us.

What if my item arrives damaged or misprinted?

Please contact us as soon as possible with:

• Your order number
• A short description of the problem
• Clear photos showing the issue

We'll review the situation and work with you toward an appropriate solution.

What if I receive the wrong product?

If you receive the wrong item, design, size, or color due to a fulfillment error, please contact us with your order number and photos of what you received.

We'll help get the issue resolved.

Why might the colors look slightly different from my screen?

Computer monitors, phones, and tablets can display colors differently.

Because of this, the printed colors on your finished product may vary slightly from what you see on your screen.

Small variations in print placement can also occur as part of the production process.

What T-shirt do you use?

Our current core affirmation T-shirts are printed on the Bella + Canvas 3001 Unisex Staple T-Shirt.

It's a soft, lightweight shirt with a comfortable unisex fit designed for everyday wear.

Please check each individual product page for exact material and sizing information.

Are your designs suitable for both men and women?

Many of our designs are intentionally created with a unisex look and message so they can be worn and enjoyed by anyone.

Some collections or individual designs may have a softer or more expressive aesthetic, while others have a more grounded or minimal style.

How should I care for my T-shirt?

For best results:

• Wash inside out
• Machine wash cold
• Use similar colors
• Avoid bleach
• Tumble dry low when possible
• Do not iron directly over the printed design

Always follow the specific care instructions provided with your product.

How do I choose the correct iPhone case?

Please select your exact iPhone model carefully before ordering.

Cases are manufactured specifically for each phone model, so a case made for one model may not fit another.

We recommend checking your phone model in your device settings before completing your purchase.

Are your journals, mugs, totes, and cases also made to order?

Yes.

Most New Shiny Sun products are produced after the order is placed.

Because different product categories use different production methods, fulfillment and delivery timing may vary slightly from one product to another.

Can I send a New Shiny Sun product as a gift?

Absolutely.

Many of our messages are designed to make meaningful gifts for birthdays, new beginnings, encouragement, personal milestones, or simply to remind someone that you're thinking of them.

You can ship the order directly to the recipient by entering their shipping address during checkout.

Do you offer gift wrapping?

We currently do not offer dedicated gift-wrapping service.

This may be something we explore in the future.

Are the products handmade by New Shiny Sun?

Our designs are created for New Shiny Sun, while manufacturing, printing, fulfillment, and shipping are handled by professional production partners.

Most products are made specifically after your order is placed.

Is checkout secure?

Yes.

Our store is powered by Shopify, and checkout payments are processed through secure payment providers.

We do not need to receive your full credit-card details in order to fulfill your purchase.

Will I receive promotional emails after ordering?

Order-related emails such as confirmation and shipping updates are necessary to complete your purchase.

Promotional emails are sent only according to your marketing preferences, and you can unsubscribe from marketing messages at any time.

How can I contact New Shiny Sun?

If you have a question about a product or an existing order, please contact us at:

Email:  care@newshinysun.com

If you're contacting us about an order, including your order number will help us assist you more quickly.