Return & Refund Policy

At New Shiny Sun, every product is made especially for you after your order is placed. We want you to feel good about what you receive, and if something isn't right because of a production or fulfillment issue, we'll work to make it right.

Damaged, Defective, or Misprinted Items

If your order arrives damaged, defective, or misprinted, please contact us as soon as possible.

Please include:

• Your order number
• A brief description of the issue
• Clear photos showing the problem

Once we've reviewed the issue, we'll determine the appropriate solution, which may include a replacement or refund.

Printful covers qualifying manufacturing and fulfillment problems and may provide a reprint or refund when a valid issue is reported.

Wrong Item Received

If you receive an item that is different from what you ordered—for example, the wrong product, size, color, or design—please contact us promptly with your order number and photos of the item received.

We'll review the order and help resolve the issue.

Made-to-Order Products

All New Shiny Sun products are created on demand specifically for each order.

Because of this, we currently do not accept returns or exchanges for:

• Change of mind
• Ordering the wrong size
• Selecting the wrong color
• Selecting the wrong phone model
• Preference for a different design or product after delivery

Printful also does not accept returns or size/color exchanges for customer preference or buyer's remorse because its products are made to order.

Please review the product description, size guide, color selection, and product options carefully before completing your purchase.

Sizing

Please use the size guide provided on each apparel product page before ordering.

If the product you receive matches the size you ordered but the fit isn't what you expected, we normally cannot offer a return or exchange because a new item would need to be produced specifically for you.

However, if the garment itself was mislabeled or you received a different size from the one ordered, please contact us so we can investigate.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as quickly as possible after placing it.

Because orders can enter production soon after they're submitted, we cannot guarantee that a change or cancellation will be possible once fulfillment has started.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address during checkout.

If you notice an address mistake, please contact us immediately. We may be able to correct the address if the order hasn't shipped yet.

If a package cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may be required to send the order again. Printful similarly notes that reshipping costs for orders returned because of an incorrect customer-provided address must be covered again.

Lost Packages

If tracking shows unusual delays or your package appears to be lost, please contact us with your order number.

We'll review the tracking information and work with our fulfillment and shipping partners to determine what happened.

If an order ultimately cannot be shipped or delivered and a replacement isn't appropriate, applicable consumer rights and refund obligations still apply. Federal rules require online sellers to either ship within the advertised timeframe or appropriately address delays, including offering cancellation/refund where required.

Refunds

When a refund is approved, it will be issued to the original payment method used for your purchase.

Please allow additional time for your bank or card issuer to process and post the refund after it has been issued.

Original shipping charges are generally not refundable unless the refund results from a qualifying fulfillment, product, or delivery issue.

 

Do You Need to Return the Item?

For many qualifying damaged, defective, or misprinted products, you may not need to physically return the item.

Please contact us before sending anything back.

Do not mail products directly to Printful or to any address shown on the package unless New Shiny Sun specifically instructs you to do so.

Printful states that qualifying fulfillment or quality problems generally don't require the product to be returned before the problem is resolved.

Contact Us

If you have a problem with your order, please contact us at:

Email:  care@newshinysun.com

Please include your order number whenever possible.

We appreciate the opportunity to make things right.