F A Q ( Frequently Asked Question)
To where do you ship?
We Ship all over the Europe, United States, Canada, Mexico, Australia.
Where are your packages shipped from?
We Ship items from international warehouses.
Fulfillment Centers:
Charlotte, NC
11025 Westlake Dr
Charlotte, North Carolina 28273
Dallas, TX
Office and fulfillment center
217 Wrangler Drive, Coppell, Texas 75019
Tijuana, Mexico
Camino Vecinal El Realito 12801, Tijuana, Baja
California, Mexico, CP: 22250
Toronto, Canada
Unit 3, 3500 Laird Road, Mississauga, Ontario
L5L 5Y4, Canada
Birmingham, UK
Antar 2 Headway Road, Wolverhampton,
West Midlands, WV10 6P.
Riga, Latvia
Lidostas parks, Marupes novads, Latvia LV-2167
Barcelona, Spain
Travessía Prat de la Riba, 91-95
08849 Sant Climent de Llobregat Barcelonail.
How long does it take you to process an order before it is dispatched?
We take 2–5 business days to make your custom-ordered product for all production techniques. More than 50% of our orders are shipped within 3 business days or less.
Please note that shipping is not included in the fulfillment time. To get an idea of how long an order will take to arrive, combine the estimated fulfillment time with the estimated shipping time.
What does Estimated Delivery Time (EDT) mean?
Our estimated delivery time (EDT) is our delivery time prediction. We calculate EDT by adding the estimated fulfillment time to the estimated shipping time.
The estimated delivery time is only that—an estimate—and not a guarantee. Please wait a little longer if your EDT runs out. Contact us via email or chat after 5 business days, and we’ll look into it.
What payment methods do you accept?
We Accept PayPal, VISA, American Express, Apple Pay, Discover, JCB, Master Card.
Do You Accept Bank Transfer ?
No
Can I Change or Cancel my Order?
Yes, you can change or cancel an order that has already been submitted, unless it’s being fulfilled. Click the Change order button on the Orders page and edit the products and shipping options from there.
What is your refund policy?
Please check the page Refund Policy for detail.
What is your Email address?
Please let us know your query care@newshinysun.com